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Service Package

Remote IT Support (On-Demand)

Fast, secure remote technical assistance for immediate fixes and troubleshooting.

$100/hr billed in 30-minute increments • 30-minute minimum ($50)
$100/hr • 30-min minimumRemote-only supportSecure session (you approve access)

Technical Issue Stopping Your Work?

When a technical problem halts your day, you need a dependable expert who can jump in fast, without the complexity of a monthly contract. Professional, hourly help is available when you need it.

Who it's for

Small business owners who need reliable support for computers, email, and backups.
Individuals who want technical issues fixed correctly and explained clearly.
Teams without internal IT who need their systems to "just work."

Secure & Transparent Support

We only connect with your approval and keep sessions controlled and professional. Powered by our dedicated RustDesk server.

In Control
You approve every access request
Transparent
Watch everything in real-time
Instant
Disconnect with a single click

What we can help with

Software installs & setup: Office apps, drivers, updates, configuration.
Computer troubleshooting: errors, startup issues, cleanup, fix-it tasks.
Email setup on devices: Configuring Gmail/Outlook/Apple Mail, syncing issues.
Backups & restores: cloud backup setup, verification, migration help.
File organization: Shared folders, permissions, sync tools.
Security basics: Device hardening, MFA, password manager setup.

For website/hosting issues (domain, hosting, CMS errors), see Web Maintenance.

How it works

1

Request help / book a call

Tell us what’s happening and what you need fixed.

2

We confirm the goal

We'll verify the fastest path to fix the issue.

3

Start a session

Connect securely at support.interprogram.com.

4

Issue resolved

We fix the problem and send a short summary of what changed.

Availability

Sessions are scheduled based on availability. Many issues can be handled same-day during business hours, and urgent slots may be available when an operator is free.

Pricing

$100/hr, billed in 30-minute increments (30-minute minimum = $50).

Book a Call

Start Remote Session

Common Questions

We bill in 30-minute increments with a 30-minute ($50) minimum per session.
We use a dedicated RustDesk server. You stay in control and can end the session at any time.
If an issue requires on-site hardware repair, we'll let you know within the first 15 minutes and won't charge beyond the minimum diagnostic fee.

Deliverables & Benefits

Secure RustDesk connection
Real-time troubleshooting
Software & OS fixes
Email & device configuration
Backups & restorations
No long-term commitment

Related Services

IT Maintenance Plan

Ongoing security, backups, and proactive tech support for your business.

Business Email Setup

Professional Google Workspace or Microsoft 365 setup with high deliverability.

Domain & DNS Cleanup

Fixing messy DNS records to improve email delivery and site reliability.

Relevant Case Studies

E-Commerce IT Audit & Speed Fix

Diagnosing 6-figure revenue leakage due to slow checkout and email deliverability issues.

Local Plumber Website Rebuild

How we increased leads by 40% for a local service business with a fast, modern site.

Personal Brand Launch for Consultant

Building a high-authority digital home for a senior consultant leaving corporate.

Ready to get this handled?

Book a quick diagnostic call and we'll map the fastest path to resolve the issue.

Book a 15-minute callStart remote session

Package Details

Starts from
$100/hr
Timeline
30-min minimum
Book a callStart remote sessionPrefer not to meet? Request a quote

No credit card required to book a discovery call. Fixed-price quotes provided after the initial audit.

Book 15-min Call